History
Concord Cloud Fax’s inception occurred in 2006, pioneering the realm of cloud-based fax services. The company’s founding team recognized the burgeoning need for seamless and cost-effective fax communication in the rapidly evolving digital landscape. With a mission to revolutionize traditional faxing methods, they embarked on a journey to develop an innovative solution that would transform the way businesses and individuals exchange documents.
In its nascent stages, Concord Cloud Fax faced the challenge of introducing a novel concept in a market dominated by legacy fax machines. The team, however, remained undeterred in their belief in the superiority of their cloud-based approach. Through strategic partnerships and a relentless focus on customer satisfaction, the company gradually gained traction, establishing a foothold in the industry.
As the adoption of cloud computing gained momentum, Concord Cloud Fax positioned itself as a leader in the emerging field of cloud-based fax services. The company’s unwavering commitment to innovation and customer support propelled its growth, attracting a growing clientele of businesses and individuals seeking a reliable and efficient faxing solution.
Over the years, Concord Cloud Fax has consistently expanded its service offerings, introducing advanced features and integrations that enhance the user experience. Its commitment to security and compliance has also been unwavering, earning the trust of businesses and organizations that handle sensitive information.
Today, Concord Cloud Fax stands as a global leader in cloud-based fax services, serving a diverse clientele across a wide range of industries. The company’s unwavering dedication to innovation, customer satisfaction, and security has been instrumental in its success, and it continues to push boundaries in the realm of digital faxing.
Facilities
Concord Cloud Fax is a cloud-based fax service that offers a variety of features to help businesses streamline their fax processes. These features include:
Fax Broadcasting
Fax broadcasting allows businesses to send the same fax to multiple recipients simultaneously. This can be a useful feature for sending out marketing materials, newsletters, or other time-sensitive documents.
Fax Archival
Fax archival allows businesses to store their faxes electronically, making them easy to access and retrieve. This can be a useful feature for businesses that need to keep a record of their fax communications for compliance or auditing purposes.
Electronic Signatures
Electronic signatures allow businesses to sign faxes electronically, eliminating the need for wet signatures. This can be a convenient feature for businesses that need to quickly and easily sign faxes.
In addition to these core features, Concord Cloud Fax also offers a number of other features, such as:
- Fax forwarding
- Fax polling
- Fax encryption
- Fax reporting
With its comprehensive feature set, Concord Cloud Fax is a valuable tool for businesses that need to streamline their fax processes.
Pricing
Concord Cloud Fax offers a variety of pricing plans to fit any budget.
Whether you’re a small business or a large enterprise, Concord Cloud Fax has a plan that’s right for you. Their plans start at just $9.99 per month, and they offer discounts for annual subscriptions.
In addition to their monthly plans, Concord Cloud Fax also offers per-fax pricing. This option is ideal for businesses that only need to send a few faxes per month. With per-fax pricing, you only pay for the faxes you send.
Free Trial
Not sure if Concord Cloud Fax is right for you? You can sign up for a free trial and try it out for yourself. The free trial includes all of the features of the paid plans, so you can get a good feel for the service before you commit to a subscription.
Cancellation Policy
Concord Cloud Fax offers a 30-day money-back guarantee. If you’re not satisfied with the service, you can cancel your subscription and get a full refund.
Customer Support
Concord Cloud Fax has a dedicated customer support team that’s available 24/7. If you have any questions or need help with your account, the customer support team is always there to help.
Customer Service
Concord Cloud Fax’s team of dedicated customer service representatives is available 24/7 to assist you. Whether you encounter technical difficulties, have questions about your account, or need general guidance, their experienced team is ready to provide comprehensive support.
Phone Support
If you prefer direct assistance, you can reach the customer service team by phone. Their toll-free number is available 24 hours a day, seven days a week. A friendly representative will promptly attend to your query and provide personalized solutions.
Email Support
For non-urgent inquiries, you can send an email to Concord Cloud Fax’s customer support address. The team responds promptly and thoroughly, ensuring that your questions are addressed in a timely manner.
Live Chat
If you need immediate assistance or prefer real-time interaction, Concord Cloud Fax offers live chat support. Simply click on the chat icon on their website, and a customer service representative will be available to address your inquiries promptly.
Self-Service Resources
In addition to direct support options, Concord Cloud Fax provides a comprehensive knowledge base and user documentation. These resources cover a wide range of topics, enabling you to find answers to your questions independently. From troubleshooting guides to FAQs, the self-service resources empower you with the information you need to resolve common issues and optimize your use of the service.
Security
Concord Cloud Fax is committed to the security of your data and meets the highest industry standards. Our robust security measures ensure that your sensitive information is protected against unauthorized access and misuse.
Encryption
All data transmitted through Concord Cloud Fax is encrypted, both in transit and at rest. We use industry-leading encryption algorithms to protect your data from eavesdropping and unauthorized access. Our encryption keys are securely managed, ensuring that only authorized personnel have access to your data.
Data Centers
Our data centers are located in secure facilities that meet the highest industry standards for physical security. They are equipped with biometric access control, 24/7 video surveillance, and intrusion detection systems. We also maintain rigorous environmental controls to ensure that our servers are operating in an optimal environment.
Compliance
Concord Cloud Fax is compliant with a wide range of industry regulations, including HIPAA, SOC 2 Type II, and GDPR. We regularly undergo independent audits to verify our compliance with these standards. By choosing Concord Cloud Fax, you can be confident that your data is being handled in a secure and compliant manner.
Security Standards
We follow best practices and industry-recommended security standards to protect your data. Our security measures include:
- Regular security audits and penetration testing
- Vulnerability management and patching
- Employee security training
- Incident response plan
- Disaster recovery and business continuity
Data Protection Guarantees
At Concord Cloud Fax, we understand the importance of data protection. We offer data protection guarantees to ensure that your data is safe and secure:
* **Encryption:** All data transmitted and stored through Concord Cloud Fax is encrypted. This includes data transmitted via email, fax, and mobile devices.
* **Data Retention:** You have complete control over how long your data is stored on our servers. You can set data retention policies to automatically delete data after a specified period of time.
* **Data Deletion:** You can request the deletion of your data at any time. We will permanently delete your data from our servers within 72 hours of your request.
* **Compliance:** Concord Cloud Fax is compliant with all applicable data protection laws and regulations. This includes the General Data Protection Regulation (GDPR).
* **Security Audits:** We regularly undergo independent security audits to ensure that our security measures meet the highest industry standards.
* **SOC 2 Type II Certification:** Concord Cloud Fax has achieved SOC 2 Type II certification, which demonstrates our commitment to data security and privacy.
* **HIPAA Compliance:** Concord Cloud Fax is HIPAA compliant, meaning that we meet the security and privacy requirements for handling protected health information (PHI).
* **GDPR Compliance:** Concord Cloud Fax is GDPR compliant, meaning that we meet the data protection and privacy requirements for the European Union.
* **PCI DSS Compliance:** Concord Cloud Fax is PCI DSS compliant, meaning that we meet the security requirements for processing credit card data.
By choosing Concord Cloud Fax, you can be confident that your data is protected against unauthorized access, use, or disclosure. We are committed to providing the highest level of security for your data.
